Customer portal for orders, request and support tickets

Turn your organization into a digital enterprise. Enable new sales and customer service channels.

Becoming a digital enterprise is not as expensive and complex as many think. ProcessMate enables a customer portal for your customers. Customers will now easily submit their sales order requests and raise service questions through a modern web-portal. And it comes branded with your name, logo and web domain name!

Portal for Sales

Enable new sales channel through a branded customer portal. Configure products and order forms in a few minutes and you are ready to sell more.

Portal for Servicing

Let your customers raise service tickets and view the status of ongoing tickets.

Communicate to customer

Raise queries to your customers when additional information is required. They will receive notifications and will be able to follow up on your requests.

Customer portal - mobile view screenshot

Automated notifications for customers and your staff

Let your customers and your staff be informed of any step of the process: from submitting order requests to each step through to the end.

Automatically trigger internal processes

Once customer places a request ProcessMate may initiate a workflow by back-office with all information provided by the customer.

Status of order at any time

Let customers follow up on their orders and view their statuses.

Customers manages orders and requests

The portal is focused on allowing end-customers submitting requests for products or services. Users may be suggested to fill in particular information specific to a request type. For example, for requesting a quotation for construction work, an end-customer may have to specify data specific to construction, as well as to upload a floor plan as a file.

Screenshot: customer self-care portal with existing services, new requests and incidents

Viewing all current requests and their progress

All requests will be tracked in the platform and end-customers may login later and see the progress of such requests, as well as the details provided earlier. They might also request cancellation of a previously posted request.
End customers may also choose to be notified of the progress or status change of their ongoing requests.